SUPPORT
Hello, what's up?!?
SUPPORT
Hello, what's up?!?
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Phone Support
Want to talk to another human being? And let’s face it, we all should at least once a day, no problem – crack on!
Call 01383 324 358 and press (3) for Support when prompted.
*Our helpdesk team and live messaging are here for you from 9 am to 5 pm, Monday to Friday. Outside these hours, log your question on the online message service or email us, and we’ll get back to you as soon as we can.
Live Chat Support
Happy to chat online? Fabulous! Use our Live Messaging window*.
Simply hit the pink chat icon in the lower right of your PC screen, found in Admin on your app. You’ll be connected within minutes, and we can get you sorted.
Email Support
Keen to email us your query? Excellent choice. Use the link below, and we’ll get back to you within one working day. Drop us a line anytime at support@ilivestock.co.uk.
Phone Support
Want to talk to another human being? And let’s face it, we all should at least once a day, no problem – crack on!
Call 01383 324 358 and press (3) for Support when prompted.
*Our helpdesk team and live messaging are here for you from 9 am to 5 pm, Monday to Friday. Outside these hours, log your question on the online message service or email us, and we’ll get back to you as soon as we can.
Live Chat Support
Happy to chat online? Fabulous! Use our Live Messaging window*.
Simply hit the pink chat icon in the lower right of your PC screen, found in Admin on your app. You’ll be connected within minutes, and we can get you sorted.
Email Support
Keen to email us your query? Excellent choice. Use the link below, and we’ll get back to you within one working day. Drop us a line anytime at support@ilivestock.co.uk.
User Guides
Dive into our most popular guides. With new ones added all the time, grouped under key subject headings, simply click on the heading and choose from the dropdown.
Setting up
How to get started with iLivestock.
Equipment
How to connect with your EID reader, eWeigh or weigh head.
Sheep
How to perform all your sheep actions
Cattle
How to perform all your cattle actions
Dashboard
Articles about viewing data and the exporting / importing of data.
Settings
How to navigate the settings in your account
Setting up
How to get started with iLivestock.
Equipment
How to connect with your EID reader, eWeigh or weigh head.
Sheep
How to perform all your sheep actions
Cattle
How to perform all your cattle actions
Dashboard
Articles about viewing data and the exporting / importing of data.
Settings
How to navigate the settings in your account
We are here for you
Brand new to iLivestock, with us for a short time or a veteran, our helpdesk support team want to help ensure you have everything you need to get the most from iLivestock and eWeigh software and hardware, including how to link with compatible third-party devices and equipment.
Delivering hands-on training, expert advice, and real-time help when it matters. From demos and onboarding to our how-to guides, live chat messaging, call back support and events - we’re here to get you sorted and back to what you do best.
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We are here for you
Brand new to iLivestock, with us for a short time or a veteran, our helpdesk support team want to help ensure you have everything you need to get the most from iLivestock and eWeigh software and hardware, including how to link with compatible third-party devices and equipment.
Delivering hands-on training, expert advice, and real-time help when it matters. From demos and onboarding to our how-to guides, live chat messaging, call back support and events - we’re here to get you sorted and back to what you do best.
"I remember a last-minute panic one evening, I couldn’t get data off my phone when I had to go to the livestock market the next day. The support team helped me to get this sorted."
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Let's keep it personal
Maybe you'd like to check us out? Happy to help, just remember, no one likes their photo, and we’re all much better looking in person.
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Let's Keep It Personal
Maybe you'd like to check us out? Happy to help, just remember, no one likes their photo, and we’re all much better looking in person.
Ban the bullsh**t
It's important to us that our support works as hard as you do, delivering practical, accurate and accessible advice whenever you need it. We’d love to meet, chat and learn from you, so why not come and have a cup of tea with us at our next event? In the meantime, please send us feedback on how we’re doing.
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Ban The Bullsh**t
It's important to us that our support works as hard as you do, delivering practical, accurate and accessible advice whenever you need it. We’d love to meet, chat and learn from you, so why not come and have a cup of tea with us at our next event? In the meantime, please send us feedback on how we’re doing.