You can book a 30-minute online setup session with our customer support team to go through the software and connecting kit once your subscription is active. Alternatively, when you purchase the eWeighCrate, one of the team can do an on-farm visit to help you get set up.

If your hardware breaks while you are on a subscription, please contact our customer support team. With our Swap & Fix service, in the rare event of a fault, we will provide a spare hardware unit directly to the farm, ensuring uninterrupted reading or weighing. This way, you don’t have to worry about downtime.

If you encounter any issues with your Rappa WeighCrate, simply send us a photo of the problem. This allows us to identify the parts that need fixing. Once identified, the relevant replacement part will be dispatched directly to your farm by Rappa, along with instructions on how to install it. This process helps minimise downtime and ensures your equipment is up and running as quickly as possible.

Yes, iLivestock products can be purchased outright. Please get in touch with our Sales team - sales@ilivestock.co.uk

If your payment fails, you will receive a notification via email. You will have a grace period to update your payment information and ensure your subscription remains active. If payment is not resolved within this period, we will attend the farm to retrieve the items.

If you’re on a hardware subscription, you’ll keep the hardware after the payment period ends, and the software subscription will continue.

No, If you choose not to renew your software subscription and stop paying, you will not lose your data immediately. Your data will be securely stored for a limited period, allowing you time to reactivate your subscription or export your data.

Subscribing to iLivestock products ensures you always have access to the latest features, updates, and support. It also offers flexibility in managing your budget with regular, predictable payments instead of a large upfront cost.

Yes, when you purchase or subscribe to iLivestock hardware products, they will be delivered directly to your farm. You will receive updates from the courier about the status of your order, including notifications when it is on the way.

If you are already on a subscription and would like to add more products, you can contact our Sales team to enhance your farm set-up.

At iLivestock, we stand by the quality of our products, and to ensure your peace of mind, all our hardware units come with manufacturer warranty services, details of which can be found within your hardware subscription agreement. Additionally, we go the extra mile to minimise any disruptions to farming operations.

Yes, you can add as many users as you wish by inviting them to join your account via our dashboard.

The difference between monthly and yearly billing is the payment term. With a monthly subscription, you will be billed every month, whereas with a yearly subscription, you will be charged once a year.

No. We are constantly working to improve our service and offer you new and better features that will help you manage your livestock more efficiently and effectively. All the feature updates are included in your subscription fee, so you can enjoy them as soon as they are released. You don’t need to worry about any hidden costs or charges.